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Leading customer experiences that respect all people and places

with Waitangi Treaty Grounds

Grow Tourism is equipping a workforce with the skills, insights and knowledge to build New Zealand’s high value tourism future.

About this Module


Name: Leading customer experiences that respect all people and places
Category:
Duration: 1.5 hours
Level:
Real-world case study: with Waitangi Treaty Grounds
Course overview:

Understand the core principals of engagement across New Zealand’s key source market. What does it mean to craft and lead culturally respectful high-value tourism experiences?

  • How to identify and adapt to cultural signifiers
  • Leading/guiding customers to engage with respect in all places
  • Encouraging guests to share their culture and find meaning in shared storytelling
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