Privacy Policy

Effective Date: May 2023

1. Introduction

This Privacy Policy outlines the practices of Grow Tourism Ltd regarding the collection, use, and disclosure of personal information when you use our platform. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Account Information:

• When you sign up for our service, we collect personal information such as your name, email address, and company details to create and manage your account. We also collect information based on the organisation or business that you work for, if applicable.

2.2 Usage Information:

• We collect information about your usage of our platform, including log data, IP addresses, and device information. This helps us improve the functionality and performance of our service.

2.3 Customer Data:

• Our platform may process and store customer data that you upload, submit, or create within the system. We do not use this data for any purpose other than providing the services you have subscribed to.

3. How We Use Your Information

3.1 Use of data:

• When member or learner data is uploaded into the platform our services, Grow Tourism does not own that data, but you grant us a licence to store and back up all data submitted to the platform. All data remains confidential at all times. It is never used or sold, it is strictly stored so only you as the subscriber and any invited users that you control can access it. In some cases, Grow Tourism may require to view data when we are supporting you as the subscriber, and you give us permission to allow us access and view in these certain conditions.

3.2 Service Provision:

• We use your personal information to provide, maintain, and improve our services. This includes customer support, updates, and new features.

3.3 Communication:

• We may send you service-related announcements and updates. You can opt-out of these communications, but please note that certain critical messages regarding your account or services may be exempt from opt-out.

3.4 Analytics:

• We analyze usage patterns to understand how our platform is used and to improve user experience.

4. Data Security

4.1 Encryption:

• We use industry-standard encryption to protect your data during transmission and storage. While we’ve taken steps to help protect your data, no method of electronic storage is completely secure and we cannot guarantee absolute security. We will notify you if there appears to be unauthorised access to any learner account and we may also restrict access to certain user accounts of our services until you verify that access was by an authorised user.

4.2 Access Controls and Backups:

• Access to your personal information is restricted to authorized personnel who need it to perform their job functions
  
• Backups: We take care of all backups is to reassure you all data is safe; we have detailed parameters on how and when backups are done so data is always safe.

5. Data Sharing

5.1 Third-Party Services:

• We may use third-party services to facilitate our platform. These services may have access to certain personal information as needed to perform their functions.

5.2 Legal Compliance:

• We may disclose personal information when required by law or in response to valid requests by public authorities.

6. Your Rights

6.1 Access and Correction:

• You have the right to access and correct your personal information. You can do this through your account settings or by contacting our Grow Tourism support team.

6.2 Deletion:

• You can request the deletion of your account and associated data. Please note that certain data may need to be retained for legal or legitimate business purposes.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes by email or through the platform.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us directly.

Grow Tourism Ltd
B:Hive Smales Farm
72 Taharoto Road
Takapuna, Auckland 0632

+64 27 229 1511 / kincheung@growtourism.com