Grow Tourism is equipping a workforce with the skills, insights and knowledge to build New Zealand’s high value tourism future.
Grow Tourism modules teach best practice across the five core pillars of high-value tourism and hospitality businesses. Developed for industry, by industry, each bite-sized module takes 2-4 hours to complete and teaches the skills and knowledge to deliver sustainable and high-quality tourism and hospitality experiences. Learning comes to life when it’s put in to context, and real-life case, industry-leading businesses and people are at the heart of every learning journey.
The Grow Tourism core curriculum features 25 modules. Explore the topics and learning outcomes below.
Courses
Free
Paid
How to talk well with teams: The language of culture and growth
with Michael Croaker, Village Roadshow Themeparks
Paid
Creating and embedding sustainability strategy in tourism and hospitality
with Ziptrek Ecotours
Paid
Shaping a values-led tourism or hospitality business
with Kapiti Island Nature Tours
Paid
Business planning for tourism and hospitality
with Steve Armitage
Paid
Understanding the impact of tourism
with Lori Modde, Outdoors New South Wales
Paid
What is high-value tourism
with Chris Roberts
Paid
Building positive impact locally
with Russell-Orongo Bay Holiday Park
Paid
How to lead sustainability strategy in practice
with Redwoods Treewalk
Paid
How to tell a great sustainability story
with Rotorua Canopy Tours
Paid
Developing meaningful and engaged culture in and around your business
with Spirits of the Red Sand
Paid
Leading customer experiences that respect all people and places
with Waitangi Treaty Grounds
Freemium
Understanding and applying the Tiaki promise
with Tiaki – Care for New Zealand
Paid
Identifying and nurturing talent
with Mark Fisher, 84 Recruitment
Paid
How to be a great people leader
with Matt Wong, iFLY Queenstown
Paid
Building robust and mutually beneficial networks
with Gavin Oliver, EcoZip
Paid
Pursuing your ultimate self
with Trent Yeo, Ziptrek Ecotours
Paid
Delivering outstanding customer experiences
with AJ Hackett Bungy
Freemium
Understanding the visitor economy
with Hobbiton Movie Set
Paid
Building a strong commercial framework for your business
with Cardrona Distillery
Paid
The tourism decision-making process
with Wētā Workshop
Paid
The future of tourism and hospitality experiences
with NZ Nature Highlights
Paid
Team work makes the dream work
with Zorb RotoruaThe High-Value Tourism Growth Cycle
Grow Tourism is equipping a workforce with the skills, insights and knowledge to build the future of tourism and hospitality.
Our bite-sized learning platform teaches best practices across the 5 core pillars of a high-value tourism business. From customer-facing staff to managers and business owners, Grow tourism’s tiered learning structure helps people to gain the skills needed to grow in their tourism and hospitality careers at every stage, while transforming the businesses they work for. The Grow Tourism core curriculum works to develop and deepen the talent pool, increasing staff retention and attraction to fuel the growth of high-value tourism and hospitality.
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Customer Experience & Commercials
In high-value tourism and hospitality businesses, the customer experience and commercial outcomes are inter-dependent. Understanding and development of quality customer experience drives positive commercial outcomes.
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People & Networks
High-value tourism and hospitality businesses proactively see their people and networks as a critical investment to develop depth and quality customer outcomes. Strong, robust networks and highly engaged staff drive growth for both businesses and the regions they are based in.
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Culture
High-value tourism and hospitality businesses empower their people to build deeply integrated culture within their business, and to appropriately embrace and invest in the culture that surrounds their business.
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Sustainability
High-value tourism and hospitality businesses demonstrate an attitude towards sustainable practices that includes leaving a greater positive impact on customers, communities and the environment through industry-leading best practice.
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Future Legacy
High-value tourism and hospitality businesses are constantly re-investing in the future and thinking well ahead of the next curveball through robust business planning, strategic insight and future thinking.